1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If there is a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | 7–15 Business Days | Based on weight/location |
| Expedited Shipping | 3–7 Business Days | Calculated at checkout |
Note: Delivery estimates are indicative and may vary due to external factors such as customs processing.
3. Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will typically be active and searchable within 24–48 hours.
4. Customs, Duties, and Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. All customs duties, taxes, and brokerage fees imposed during or after shipping are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.
5. Delivery Issues & Damages
If your package arrives damaged, please document the condition with clear photos and contact our support team immediately. We are not liable for any products lost or damaged during shipping if the provided address was incorrect or if the package was marked as delivered by the carrier.
6. International Shipping
We offer worldwide shipping to most countries. However, certain regions may have restricted service or require additional transit time. If we cannot ship to your specific location, you will be notified and a full refund will be issued.